Support

How can we help?

Email us and a person reads it. Include the details below for your question and we can usually sort it out in one reply.

Support emailRead by a person

support@hotendlabs.com

Email support@hotendlabs.com

A print came out wrong

You have 7 days from delivery to report a problem. You choose a refund or a reprint.

Report within
7 days of delivery
You choose
Refund or reprint
Send us
  • Your order's file name
  • A photo of the part
  • What is wrong with it
Report a problem

Where is my order?

Every quote and its status is in My quotes. Once a part ships, the tracking number appears there too. If it has not moved, email us with the file name.

Quote statusMy quotes
Tracking numberMy quotes, once shipped
Not movingEmail the file name
Open My quotes

Operators

  • Questions about a job: include the file name from My jobs.
  • Payouts are sent through Stripe. Your balance and bank transfers are in Payouts.
  • Adding printers or filament: Machines and Materials.
My jobsPayoutsMachinesMaterials
Contracts and disputeslegal@hotendlabs.com
Your personal dataprivacy@hotendlabs.com
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